PRIVACY

Privacy policy

Last updated November 2026.

Aspen Grove Physiotherapy respects your privacy and the privacy of your child. This policy explains how personal information shared through this website is handled, in line with the Australian Privacy Principles and the Health Privacy Principles in Victoria's Health Records Act 2001.

What we collect

When you use the contact form, we collect your name and email address, plus your phone number and comment if you choose to provide them. Your comment may include health information about your child, so please only share what's needed for a first conversation.

If you share a testimonial through a link Katelyn has sent you, we collect your words, the name you'd like shown with them and your email address.

We also keep a scrambled version of your IP address to help stop spam. This website doesn't use advertising or analytics cookies.

How we use it

We use your information to respond to your enquiry and talk with you about how Aspen Grove might be able to help. We don't sell your information or use it for marketing.

If Katelyn approves a testimonial you've shared, your words and the name you chose may appear on this website. Your email address is never published. You can ask for your testimonial to be taken down at any time.

Where it's stored and who can access it

Enquiries and testimonials are stored securely with our database provider, Supabase, in Australia, and can only be accessed by authorised Aspen Grove Physiotherapy staff. Emails about your enquiry, including the copy sent to Katelyn and any replies to you, are sent through our email provider, Resend, and kept in Katelyn's Microsoft 365 mailbox. This website is hosted by Vercel. These providers may process limited information outside Australia, including in the United States.

How long we keep it

Enquiries are kept only for as long as needed to respond and follow up, unless your child becomes a client. Client records are then kept as required by health records law.

Access, correction and complaints

You can ask to access, correct or delete your information, or raise a privacy concern, by getting in touch. If you're not satisfied with the response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.