FREQUENTLY ASKED QUESTIONS
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Here are a few answers about mobile paediatric physio in Melbourne. Pick a topic, or just scroll and tap.
Getting started
When can my child start?
Aspen Grove Physiotherapy is open and ready to start onboarding your kiddos!
To register your interest, fill out the form on the Contact page and I'll be in touch to chat about your child and next steps.
What ages do you work with?
I work with babies, children and young people from birth through to 18 years of age, with most of my experience and clinical focus being with children aged 2–16. My approach is always tailored to each child's individual needs, abilities and goals.
Do you work with children with disabilities and complex needs?
Absolutely! I have a particular interest in working with children with disabilities, developmental delays and complex needs, including neurological, developmental, genetic and physical conditions. I support children with gross motor development, balance, coordination, strength, mobility and taking part in everyday activities.
I tailor physiotherapy to each child's individual abilities, needs and goals, and love finding ways to make therapy fun, engaging and relevant to their everyday life.
Do I need a referral to see you?
No referral is needed to get started with Aspen Grove Physiotherapy. Families are welcome to get in touch directly to discuss their child's needs and arrange an initial appointment.
How do I book an appointment?
Simply head to the Contact page and fill out the enquiry form.
I'll then be in touch to learn a little more about your child, discuss their needs and goals, and see whether I'm able to accommodate your family within my availability and service area. If it's a good fit, we can chat about next steps and finding a suitable time to get started.
What can I expect during the first appointment?
The first appointment is an opportunity for me to get to know you and your child, learn more about their medical and developmental history, discuss your concerns and understand what you'd like to work towards. I'll also complete an initial assessment to help guide our physiotherapy plan. Most importantly, it's a chance for your child to get comfortable with me and for us to get to know each other!
I'm not sure physiotherapy is right for my child. Can I still get in touch?
Of course! If you're not sure whether physiotherapy is the right fit, I'm always happy to have a chat. Get in touch and we can talk through your child's needs, what you've noticed and whether physiotherapy might help.
Sessions and visits
What does mobile physiotherapy mean?
It means physiotherapy comes to you! I bring sessions to your child in the environments where they spend their everyday lives. This might include your home, school, childcare, playgrounds or other community settings. Hydrotherapy sessions may also be available where appropriate.
I love being able to work with children in their everyday environments, where we can practise skills in the places they'll actually use them.
Where do you service?
Aspen Grove Physiotherapy is a mobile paediatric physiotherapy service based in Melbourne, servicing Melbourne's south-eastern and western suburbs.
I currently visit the following areas:
Altona, Altona Meadows, Altona North, Albert Park, Braybrook, Essendon, Essendon West, Flemington, Footscray, Hoppers Crossing, Keilor, Maribyrnong, Middle Park, Moonee Ponds, Point Cook, Port Melbourne, Prahran, Seabrook, Southbank, South Yarra, St Kilda, Sunshine, Tarneit, Truganina, West Footscray, Williamstown, Williams Landing and Yarraville.
If your suburb isn't listed, please don't hesitate to get in touch. I'd be happy to chat and see whether I can make a visit to your area work.
How long does each appointment last?
Standard appointments run for one hour, with approximately 50 minutes of face-to-face therapy and 10 minutes for clinical notes and documentation. If a longer or shorter appointment would better suit your child's needs, we can discuss this together.
What if my child needs time to feel comfortable with a new therapist?
That's completely normal! Every child is different, and some need a little more time to feel comfortable with someone new. There's no expectation to jump straight into activities at the first session.
We'll go at your child's pace, using play and the things they love to build trust and connection before working towards their goals.
Do parents or caregivers need to be present during appointments?
Ideally, yes! I love having parents and caregivers involved in physiotherapy sessions wherever possible. I understand this isn't always practical, particularly for appointments at school or childcare, and that's absolutely okay.
A big part of my role as a paediatric physiotherapist is supporting and educating the people who spend the most time with your child. While I might see your child for an hour, you're with them every day! I want to make sure parents and caregivers feel confident and empowered with practical strategies, activities and little goals to work on between sessions. I'll always provide updates and suggestions for how we can continue working towards your child's goals at home and as part of their everyday routines.
My goal is for physiotherapy to extend beyond our time together, giving your child more opportunities to practise, build skills and make progress every day.
Do you work with my child's other therapists and teachers?
Yes! With your consent, I'm always happy to work with the other people involved in your child's support, such as occupational therapists, speech pathologists, teachers, educators and support workers. Sharing ideas and working towards the same goals helps everyone support your child consistently, both during and beyond our sessions.
NDIS and equipment
Do you work with NDIS participants?
Yes. I provide physiotherapy for children with NDIS funding who are either plan-managed or self-managed. My aim is to make accessing physiotherapy as straightforward as possible, with support tailored to your child's needs, goals and everyday activities.
Do you work with NDIA-managed participants?
I am currently unable to accept NDIA-managed participants. I work with children whose NDIS funding is plan-managed or self-managed.
Do you provide equipment assessments and recommendations?
Yes! I can help identify equipment that may benefit your child, provide recommendations and assist with equipment trials, reviews, reports and funding applications, including NDIS assistive technology (AT) applications.
This may include gait trainers and posterior walkers, standing frames, manual and power wheelchairs, complex seating systems and supportive indoor seating. Where specialist assessment or prescription is required, I can also help connect you with the appropriate professionals.
Fees and cancellations
What are your physiotherapy fees?
For NDIS participants, I charge NDIS rates, following the NDIS Pricing Arrangements and Price Limits.
For private clients, fees are discussed individually with each family to ensure everything is clear from the beginning. I'm very transparent about pricing, and all fees are outlined in my onboarding documentation so you can easily refer back to them whenever needed.
What do I do if I need to cancel?
I have a 48-hour cancellation policy, so please provide at least 48 hours' notice if you need to cancel or reschedule an appointment. Cancellations made with less than 48 hours' notice will generally be charged the full appointment fee.
I understand that unexpected things happen, and life doesn't always go to plan. While I do ask families to respect this policy, I'm also happy to have a conversation and work with you if significant or unexpected life events arise. I appreciate your understanding!